Important Requirement: Candidates must able to work any shift 12 hours per day

• Answer customer inquiries via phone, email, or chat promptly and professionally.
• Provide information about car rental options, rates, and availability.
• Assist customers in selecting the right rental vehicle to meet their needs.
• Promote and upsell additional services such as insurance, upgrades, and accessories.
• Effectively handle customer objections and concerns to ensure a positive experience.
• Process reservations and bookings accurately using the company's reservation system.
• Confirm and verify reservation details with customers, including pick-up and drop-off locations and times.
• Manage last-minute changes or cancellations and provide suitable alternatives.
• Coordinate vehicle pick-up and return processes, including checking in/out vehicles.
• Ensure vehicles are clean, fueled, and in good working condition.
• Assist with paperwork, documentation, and payment processing.
• Address and resolve customer issues or disputes related to rental operations.
• Handle customer complaints, inquiries, and requests with a customer-centric approach.
• Collaborate with other departments to resolve customer issues and provide solutions.
• Maintain a high level of customer satisfaction and loyalty through excellent service.
• Maintain accurate records of customer interactions and transactions.
• Prepare reports, daily logs, and other relevant documentation as required.
• Assist in inventory management, tracking, and maintenance of rental vehicles.
• Ensure adherence to company policies and procedures, including safety and security guidelines.
• Stay up-to-date with product knowledge, promotions, and industry trends.
• Follow all relevant legal regulations and compliance standards.