Intern Nepal

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Customer Service Intern

SALES/ CRM SALES AND BUSINESS DEVELOPMENT

Corporate Solutions Nepal

Chamati, Kathmandu, Nepal / OFFICE

Experience:
0-6 + Month

Stipend:
12,000

Application Deadline:
2024-06-30

MAJOR SKILLS REQUIRED :

Communication skills Sales Time Management customer service Coordination

TAGS:

sales management Customer Service coordination Inventory communication

DESCRIPTION :

We are seeking a motivated and enthusiastic Customer Service Intern to join our team. This internship opportunity offers valuable hands-on experience in the field of customer service, providing the opportunity to learn and grow in a fast-paced environment. The ideal candidate will be passionate about delivering outstanding customer support and eager to contribute to our team's success.

JOB DESCRIPTION :

Customer Support and Relationship Management:

Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media, ensuring timely and accurate resolution of issues.
Provide comprehensive information about products, services, pricing, promotions, and policies to address customer questions and concerns effectively.
Assist customers with order placement, tracking, cancellations, returns, and exchanges according to established company guidelines.

Problem Resolution and Quality Assurance:

Identify and troubleshoot customer issues, taking ownership of each inquiry and ensuring resolution to the customer's satisfaction.
Escalate complex or unresolved issues to appropriate departments or supervisors for further investigation and resolution, maintaining follow-up communication with customers to confirm satisfaction.
Adhere to established service standards, guidelines, and protocols to deliver consistent and high-quality customer interactions, participating in regular quality assurance reviews and training sessions to enhance performance.

Product Knowledge and Training:

Stay informed about company products, services, promotions, and policies through ongoing training and resources, continuously expanding product knowledge to effectively address customer inquiries and recommend suitable solutions.
Share insights and feedback from customers with internal teams to contribute to product improvement, process enhancement, and overall customer experience.

Order Coordination and Inventory Management:

Prepare and send quotations to clients based on their requirements, negotiate terms when necessary, and follow up with clients to remind them of outstanding payments.
Coordinate with production and dispatch teams to ensure timely processing and delivery of orders, tracking the status of dispatched orders to address any delays or issues promptly.
Conduct regular stock counts, monitor finished goods inventory levels, and ensure proper labeling of products according to client specifications and company standards.
Assist in scheduling appointments between clients and managers, and remind managers of upcoming appointments.

PERKS AND BENEFITS :

international environment Good team environment LEARNING ENVIRONMENT Friendly Working Environment Flexible working environment

WHO CAN APPLY :

Qualifications:

High school diploma or equivalent required; additional education in customer service or related fields preferred.

Previous experience in customer service, retail, hospitality, or a related field is desirable.
Excellent verbal and written communication skills with a friendly and professional demeanor.
Ability to empathize with customers, remain patient under pressure, and diffuse tense situations effectively.
Strong critical thinking and problem-solving skills with the ability to think on your feet and adapt to changing circumstances.
Proficient in using computers and navigating software applications
Collaborative mindset with the ability to work effectively as part of a team and contribute positively to a supportive work environment.
Flexibility to adapt to changing priorities, procedures, and customer needs.

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