Intern Nepal

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Operation Officer

BUSINESS OPERATIONS SALES AND BUSINESS DEVELOPMENT

SPARK GROUP

Trade Tower, Kathmandu, Nepal / OFFICE

Experience:
2-3 + year

Stipend:
negotiable

Application Deadline:
2023-06-30

MAJOR SKILLS REQUIRED :

Attention to Detail Adaptability Technology Proficiency time management Customer focus

TAGS:

Technology Proficiency Customer Focus Problem solving Operations Management Resource Allocation

DESCRIPTION :

The Operations Officer plays a crucial role in ensuring the smooth operations of Spark Group. They are responsible for managing vehicle and driver assignments, handling client correspondence, verifying log sheets and documentation for invoicing, preparing documents for vendor payment processes, and focusing on client retention. The Operations Officer serves as a key point of contact for clients and vendors, ensuring high-quality service delivery.

JOB DESCRIPTION :

Vehicle and Driver Assignee Management:

Oversee the allocation of vehicles to drivers based on client requirements and availability.
Coordinate with the Fleet Management team to ensure prompt scheduling of vehicle maintenance and repairs.
Maintain accurate records of vehicle assignments, driver details, and ensure proper documentation.

Client Correspondence:

Act as the primary point of contact for clients, addressing their inquiries, concerns, and requests promptly and professionally.
Maintain regular communication with clients to ensure a high level of customer satisfaction.
Provide accurate and comprehensive information about the company's services, policies, and pricing.

Log Sheet Verification & Documentation for Invoicing:

Verify and reconcile driver log sheets to ensure accurate billing and invoicing.
Cross-check log sheets with vehicle usage and rental agreements to identify any discrepancies.
Prepare necessary documentation for the invoicing process, ensuring accuracy and timely submission.
Provide recommendations and information about rental options, terms, and conditions.

Vendor Payment Process:

Prepare and review documents required for vendor payment processing.
Liaise with the Finance department to ensure timely payments to vendors and resolve any payment-related issues.
Maintain proper records and documentation related to vendor payments.

Billing Verification:

Verify rental invoices and billing statements for accuracy.
Coordinate with the finance department to resolve any billing discrepancies.
Process billing adjustments or refunds as necessary.
Maintain proper documentation of billing records for auditing purposes.

Client Retention:

Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.
Address any client concerns or complaints promptly and professionally.
Identify opportunities to upsell or cross-sell services to existing clients to enhance client satisfaction and retention.

PERKS AND BENEFITS :

Best organizational exposure Salary increment/ Growth Good team environment LEARNING ENVIRONMENT Friendly Working Environment

WHO CAN APPLY :

Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent experience).
Proven experience in operations management or a similar role.
Strong understanding of operational processes and best practices.
Excellent analytical and problem-solving skills.
Proficient in using operational management tools and software.
Strong leadership and team management abilities.
Exceptional communication and interpersonal skills.
Ability to thrive in a fast-paced, dynamic environment.

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