Operations Officer Job Description

• Oversees the daily activities of assigned functional area; prioritizing; completing multiple activities; resolves problems as they arise.
• Managing the company's fleet of rental vehicles, including inventory control, maintenance scheduling, and ensuring vehicles are clean and in good working condition.
• Actively tracks productivity to ensure output is at required levels and Service Level Agreements are met.
• Overseeing the reservation process and ensuring that customer bookings are accurately recorded, vehicles are assigned appropriately, and availability is maintained.
• Ensuring excellent customer service by addressing customer inquiries, concerns, and complaints promptly and effectively. Resolving issues related to reservations, vehicle conditions, and billing discrepancies.
• Leads and guides stakeholders: Vendors, motivates, trains and coaches’ colleagues, vendors and customers.
• Proactively identifies and recommends new/proposed policies and procedures as they relate to operations issues/opportunities; assists in the implementation of new processes and procedures.
• Applies in-depth knowledge of systems, functions and procedures to identify and resolve quality issues to ensure overall operational task.
• Maintains up-to-date knowledge of policies and procedures.
• Provides exceptional customer service and serves as a resource to internal and external customers.
• Give extra attention and time in need for the inter-branch operation.
• Sound knowledge of work efficiency with 24hr keen email, call correspondence spirit.
• Sound knowledge of offline marketing and client communication.