Operations Officer
Trade Tower , Thapathali / OFFICE
1-2+ + year
Application Deadline:

Spark Group is looking for an operation officer to help us with our purchasing requirements. You will be responsible for researching and identifying the vendors offering quality products and services. Also, should be able to negotiate product pricing and finalize the right deal. Besides, the candidates should be able to monitor sales trends and suggest improvement measures and should be prompt and detail-oriented when solving any vendor issues. Additionally, should possess excellent knowledge of the latest industry developments and consumer trends. To succeed in this job role, you should have good analytical and critical thinking skills. Your ability to effectively communicate workflow processes and policies with vendors will be an added advantage.


Operations Officer Job Description


  • Oversees the daily activities of assigned functional area; prioritizing; completing multiple activities; resolves problems as they arise.
  • Managing the company's fleet of rental vehicles, including inventory control, maintenance scheduling, and ensuring vehicles are clean and in good working condition.
  • Actively tracks productivity to ensure output is at required levels and Service Level Agreements are met.
  • Overseeing the reservation process and ensuring that customer bookings are accurately recorded, vehicles are assigned appropriately, and availability is maintained.
  • Ensuring excellent customer service by addressing customer inquiries, concerns, and complaints promptly and effectively. Resolving issues related to reservations, vehicle conditions, and billing discrepancies.
  • Leads and guides stakeholders: Vendors, motivates, trains and coaches’ colleagues, vendors and customers.
  • Proactively identifies and recommends new/proposed policies and procedures as they relate to operations issues/opportunities; assists in the implementation of new processes and procedures.
  • Applies in-depth knowledge of systems, functions and procedures to identify and resolve quality issues to ensure overall operational task.
  • Maintains up-to-date knowledge of policies and procedures.
  • Provides exceptional customer service and serves as a resource to internal and external customers.
  • Give extra attention and time in need for the inter-branch operation.
  • Sound knowledge of work efficiency with 24hr keen email, call correspondence spirit.
  • Sound knowledge of offline marketing and client communication.
  • Bachelor’s degree in Business Management, Business Administration, Supply Chain Management or equivalent
  • More than 2 years’ experience into related field.
  • Previous work experience as a vendor officer or in the logistics department
  • Excellent time management and organizational skills
  • Strong analytical and negotiation skills
  • Good research skills
  • Basic computer skills
  • Ability to multitask
  • Good communication and interpersonal skills
  • Having an eye for detail
  • Quick decision making and problem-solving skill
  • Ability to offer improved customer service
  • Must have own motorcycle and license