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Team Leader (Customer service Department)

Spark group

Thapathali road / Office

Fulfilled

Job

Experience:

5 + Year

Stipend:

40,000

Application Deadline:

2023-11-30

Description

We are looking for a results-driven team leader to ensure that sales goals are met and office tasks are completed successfully in a timely manner. branch managers are also responsible for monitoring sales and creating sales reports, training and managing staff, and asking clients for feedback.

Job Description

Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
Create better modes of operations to make customer service easier for both team members and customers
Strongly able to correspondence with clients (24/7) Via Mail, phone calls, Viber WhatsApp etc.
Make provision for a change of mode of operation when the existing one isn’t yielding maximum results
Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes
Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends. Also, take disciplinary measures against any team members whom is found wanting
Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching
Ensure that all equipment and appliances needed by the customer team members are available and in good condition to enable smooth flow of operations and customer satisfactions
Step in to attend to customers that are proving difficult to team members and resolve their complaints
Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through division of labor
Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards
Serve as the middleman between the organization and the customer service team members to ensure smooth communication and settling of grievances that may arise in the course of work.

Manage, lead, train and develop call center staff to extend individual skills and achieve overall objectives
Manage the day-to-day operations of the call center
Monitor the activities to ensure all service levels committed are met and exceeded
Manage relationship with internal and external clients of the call center
Stay up to date on the latest industry trends, technology and best practices
Report on KPIs and track customer service metrics

Vacancy Category

Sales/ crm

Perk & Benefits

Medical And Accidental Insurance Attractive Salary Package Mobile Topup Data Pack Festival Allowance Social Security Fund

Major Skills Required

Strong Written And Verbal Communication Skills. Leadership Interpersonal Skill Team Player

Who Can Apply

Bachelor’s degree
More than 5+ years’ experience into related field
Showcase good leadership skills to carry team members along
Excellent skills for communicating and relating with both staff members and customers
Good interpersonal skills to create a cordial relationship with team members
Ability to multitask
Have good temperate to handle disputes and emergencies
Must be result oriented.
The Candidate
Experience in a Customer Service lead role
Highly effective team management skills
Order processing & inventory management skills
Demonstrate exceptional interpersonal skills
Ability to set targets & streamline processes
Experience within a not-for-profit environment is preferred