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CUSTOMER SERVICE EXECUTIVE

FRONT OFFICE / SECRETARIAL MARKETING & ADVERTISING

Neema Academy

Mahakavi Marg, Kathmandu / OFFICE

Experience:
1-2 + year

Stipend:
negotiable

Application Deadline:
2023-03-03

MAJOR SKILLS REQUIRED :

Strong communication skills networking Thinking

TAGS:

Customer Service Manager Professionalism: Organizational Skills

DESCRIPTION :

Neema Education Foundation (NEF) is a Nepali ed-tech startup formed in 2018 that aims to improve the existing education system through digitization. The company is looking for Customer Service Executive.

JOB DESCRIPTION :

Building and maintaining profitable relationships with key customers.
Overseeing the relationship with customers Resolving customer complaints quickly and efficiently.
Keeping customers updated on the latest products in order to increase sales.
Expanding the customer base by upselling and cross-selling.
Understanding key customer individual needs and addressing these.
Provide after sales support through telecalls.
Conducting business reviews using CRM programs.
Knowing your competition and strategizing accordingly.
Handle social medial queries ( Facebook and Instagram )
Handle Gmail Contact students and pass our information to them regarding the current campaign.
Follow up old contact/Schools to know if they are facing any issues and ask their feedback

PERKS AND BENEFITS :

attractive salary package Salary increment/ Growth Festival allowance SICK LEAVE FAMILY & HOME LEAVE INSURANCE menstrual leave

WHO CAN APPLY :

A bachelor’s degree in business/management
A minimum of 1-2 years experience as a client service executive
Excellent interpersonal and communication skills.
Proficient in all Microsoft applications.
A team player with leadership skills.
Maintain a positive attitude focused on customer satisfaction.

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