Network and Service Operations:

• Perform day-to-day operations of Mavorion's network and services.
• Manage and maintain regular maintenance, updates, and upgrades.
• Configure, manage, monitor, and ensure the security of systems and services.

Customer Network Operations:

• Perform day-to-day operations of customer networks and services.
• Ensure smooth functioning, regular maintenance, and troubleshooting as needed.

Documentation and Support:

• Create and maintain flowcharts and diagrams of systems and networks.
• Develop and update installation manuals, user manuals, and technical documentation.
• Provide technical support to users both on-site and remotely via email, phone, etc.

Technical Expertise:

• Possess good technical skills in areas such as scripting, programming, coding, and various operating systems.
• Familiarity with PC, Mac systems, mobile operating systems, and Linux/Unix.
• Experience with databases (MySQL, Microsoft SQL, or PostgreSQL), remote software, cybersecurity, virus protection, and backup software.
• Proficiency in network monitoring software and LAN/WAN configurations.

Issue Resolution and Reporting:

• Troubleshoot problems reported by users, coordinating across departments and escalating issues when necessary.
• Maintain a ticketing system with regular updates, monitoring, and feedback.
• Provide regular updates on activities and project progress to your supervisor.