Intern Nepal

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CUSTOMER SERVICE REPRESENTATIVE

COMMUNICATION FRONT OFFICE / SECRETARIAL MARKETING & ADVERTISING

SPARK GROUP

Trade Tower, Kathmandu / OFFICE

Experience:
2 + year

Stipend:
negotiable

Application Deadline:
2023-01-02

MAJOR SKILLS REQUIRED :

Communication interpersonal Confidence

TAGS:

Interpersonal skills Management Communication

DESCRIPTION :

As a company leading the vehicle rental and fleet management market segment in Nepal, Spark Group has been able to maintain the trust and loyalty with about all of its customers including nearly all top level corporate houses.

JOB DESCRIPTION :

Candidates must able to work night shift

Manage large amounts of inbound and outbound calls in a timely manner
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Meet personal/team qualitative and quantitative targets