Important Requirement: Candidates must able to work any shift ( 6AM-2PM, 2PM- 10PM & 10PM-6AM)

 Manage large amounts of inbound and outbound calls in a timely manner
 Identify and assess customers’ needs to achieve satisfaction
 Build sustainable relationships and trust with customer
 Follow communication “scripts” when handling different topics
 Identify customers’ needs, clarify information, research every issue and provide solutions and/or
alternatives
 Seize opportunities to upsell products when they arise
 Build sustainable relationships and engage customers by taking the extra mile
 Keep records of all conversations in our call center database in a comprehensible way
 Frequently attend educational seminars to improve knowledge and performance level
 Provide accurate, valid and complete information by using the right methods/tools
 Meet personal/customer service team sales targets and call handling quotas
 Handle customer complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution
 Follow communication procedures, guidelines and policies
 Take the extra mile to engage customers
 Meet personal/team qualitative and quantitative targets